ONLINE STORE GENERAL TERMS AND CONDITIONS OF SALE www.holji.com
1. Contacts and Customer Support
For additional information, you can contact holji.com at firstname.lastname@example.org.
2. Purpose and scope
2.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the online store between the Final Consumer as a buyer and holji as a seller, and apply to all visitors to the www.holji.com website, as well as any commercial transaction carried out through this virtual online store.
2.2. Navigation on the website, as well as the purchase of any product at www.holji.com, implies acceptance of the present general conditions of use and contracting.
2.3. An end consumer or user (or a buyer is considered to be any person who acts / buys for a purely personal purpose, outside of his business or profession, therefore, without any desire to resell the items he purchases at the store.
2.4. Holji reserves the right to change these conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any changes will be always published on the website www.holji.com.
2.5. Holji reserves the right not to process any order received from users that are not End consumers or those that do not comply with the general terms and conditions of sale.
2.6. The final consumer must provide holji as a seller with an email address and postal address, or the data relating to another form of contact, which are correct and complete and accept that holji can contact him using these data, if he deems timely.
3. Information about the contents of the holji ® online store
3.1.The website www.holji.com is intended for private use only so that the reproduction, transfer, distribution or storage of the contents of the holji ® online store without prior written authorization is prohibited for any purpose other than strictly personal use .
3.2. It is strictly forbidden to introduce links to our website for commercial purposes or without prior authorization from holji ®, as well as the use of the domain www.holji.com for abusive purposes, without prior authorization, will be subject to recourse to the competent legal means by the holji ®
3.3. In the event of finding, on other sites, links that allow you to access www.holji.com or references to the holji ® online store, we inform you that we have no responsibility for the links or pages, nor for the contents registered therein.
4. Commercial Policy
4.1. In the event that the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms.
4.2.The photographs presented on the website are purely illustrative, so we recommend that you consult the product details for better information about the respective characteristics of the items you want to purchase.
4.3. Product prices and specifications are subject to change without notice. Despite the extreme attention of holji ® to keep all information up to date, some products may contain an incorrect price, so we will check the prices whenever we proceed with the processing of orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the Final Consumer by email and await his decision to accept the new proposal or cancel the order.
4.4. All promotional campaigns have limited stock.
4.5. The validation of the purchase order or order assumes that the Buyer is aware of and accepts the General Terms and Conditions of Sale of the website holji.com
4.6. All data recorded by holji ® are evidence of the set of transactions carried out between the Seller and the final Consumer, and holji ® is responsible for filing the electronic document in which the contract is formalized, being obliged to keep it accessible.
5. Obligations of Customers and Users
5.1. Any visitor to the website www.holji.com undertakes to comply with and respect these general conditions, namely observing the following obligations:
It is forbidden to introduce, store or disseminate defamatory, obscene, injurious, xenophobic and / or any other content that violate the general principles of law and public order through the holji ® website; Save, and not disclose, your password to enter the site in order to prevent third parties from accessing your account and personal data;
Do not use false identities;
Grant your personal data and correct addresses so that holji ® can process orders properly;
5.2. The final consumer is solely responsible for the accuracy of the personal data communicated to holji ® and undertakes to insert and immediately inform any change through your Registration Account at www.holji.com.
5.3. Holji ® disclaims any responsibility for any delay or impossibility of processing the order resulting from error or insufficiency of the data communicated by the Final Consumer, namely at the time of delivery.
6. Ordering online
6.1. To place an order on www.holji.com, the User must have a valid and frequently used email account and register as a holji ® Customer by filling in the form available online. Once registered, just insert in the virtual shopping basket all the products that the Final Consumer intends to purchase, following all the steps of the purchase so that it is successfully completed.
6.2. Placing an order on www.holji.com is very easy:
Browse the pages of the holji ® online store and find the products you want to purchase;
Add your favorite products to the Shopping Cart using the “Add to Cart” button;
When you understand that you have already chosen all the pieces you want to purchase, finalize the purchase by clicking on “Checkout” in the shopping basket;
Then fill in your personal details in a very simple form (pay close attention to filling in the address);
Then, select the payment method;
Review your order;
Proceed to payment confirming the order;
Finally, you will receive an order confirmation via email;
After finishing the purchase process, your order is confirmed and you only have to wait for the days foreseen for sending the parts by post.
6.3. As soon as you finish your purchase, you will receive an automatic email confirming the transaction. We suggest that you print it out or download this copy for future reference. If the data is not correct, you can immediately request its change, or even, the cancellation of the purchase made.
6.4. In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, holji ® reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation of it.
7. Product availability and order confirmation / cancellation
7.1. Holji ® only processes an order placed by a customer after confirmation of the respective payment, so holji ® cannot guarantee the availability of the items until the beginning of said processing.
7.2. In the order confirmation you will find the estimated date for shipping the products, after payment confirmation: 3 to 5 days. Naturally, the estimated time for dispatch may vary depending on the carrier and the destination of your order.
7.3. Holji ® only dispatches orders on business days. Thus, to estimate the delivery time of orders, weekends and public holidays are not counted. Any delay in the shipment of items, in view of the estimated dates shown, does not confer the right to compensation.
7.4. The satisfaction of all orders placed on the website is subject to product availability. Holji ® tries to ensure that all items offered for sale on the website are in stock. However, holji ® reserves the right not to accept any orders or to cancel orders already confirmed for products that no longer have stock. In case of unavailability of the product and / or out of stock, holji ® will immediately inform the Final Consumer of the partial or total cancellation of your order, and the buyer is entitled to a refund of the respective amount paid.
8. Order confirmation or cancellation
8.1. Holji ® may not validate an order that does not have a sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the ordered products are no longer available. In any of the referred cases, holji ® will inform the Final Consumer via email that the sales contract has not been concluded and that holji ® has not proceeded with the sale, specifying the reasons for this.
8.2. If the products ordered at www.holji.com are no longer available at the time of your last access to the website, despite having obtained an order confirmation, or when holji ® receives your order, the Seller will immediately inform the User about the unavailability, never exceeding the period of 30 days after receiving the request.
8.3. If an order has been placed, and the respective payment, for products that have become unavailable in the meantime, holji ® will refund (refund) the money paid for the unavailable items.
8.4. Holji ® reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, as well as reserves the right to cancel any purchase even if it has already been accepted or confirmed by holji ®, namely in if following situations:
The information on the invoice is not correct or verifiable;
The order is signaled by the Security Systems of the website as an incorrect, irregular order, or an order susceptible to fraud;
When the transfer of payment for the order was not received within a period of 5 working days following the acceptance of your order;
When it is not possible to deliver the order to the address provided by the User
If it considers that the Buyer did not have the capacity to perform that act.
If it appears that there was an error in the presentation of the price of the product (s);
If the order is assumed to come from a reseller.
9. Payment Conditions and Security Guarantees
9.1 The available payment methods will be presented at www.holji.com. We do not accept any payment method other than those mentioned.
9.2. You can pay for your order through MULTIBANCO, and the holji ® website will offer you the necessary instructions for this payment method (entity / reference / Total Amount). We will only start processing the order after we have received payment. Once 5 calendar days have passed after placing the order, and if we have not received any payment, the order will be canceled.
9.3. The purchase price of the products and the shipping costs, as indicated on the order form, will be charged to the current account when the products purchased are actually shipped.
9.4. We urge you not to attempt to make payment by any other means not specified on www.holji.com. If you try, holji ® cannot be held responsible for the loss of payment, or any other damages that may result.
10. Security of the holji ® online store and all transactions
10.1. The holji ® online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be stored on any public server.
10.2. Although we use highly evolved encryption software, any payment transmitted over the Internet, or via e-mail, runs some risks, particularly when the User does not take the necessary precautions and does not assume the appropriate responsibility.
10.3. Holji ® cannot be held responsible for any damage suffered as a result of the use of electronic means of communication, namely damage resulting from failures or delays in the delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for communications or virus transmissions.
11. Ownership of products sold
Holji ® retains ownership of the company's products until it has received full payment for all those products.
12.1. The prices of products displayed on the website www.holji.com contain / include Value Added Tax (VAT).
12.2. The total price specified in the final checkout menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.
12.3. Shipping fees are calculated per order, the exact price of the shipping fee will depend on the country where your order will be delivered.
12.3. Prices are all broken down in Euros and any change in the country of delivery of the order may have an influence on prices, due to transport costs.
13. Quality and Guarantee
13.1. Holji ® will only sell articles of the highest quality on www.holji.com and will never sell second-hand products, which are defective or of inferior quality to the standards in the market.
13.2. The products offered for sale at www.holji.com may not exactly match the actual clothing with respect to the displayed image and colors, especially due to the internet browser and monitor used.
14. Shipping of Products and Deliveries
14.1. Products ordered from the holji ® online store will be shipped and delivered on weekdays, Monday through Friday.
14.2. We can only guarantee the good delivery of an order if the shipping address of the products is well indicated by (the) “User (a)”, locating that address in a house or an office located in one of the countries mentioned in the list of available countries
15. Cost of Shipping Costs and Delivery Times
15.1. The shipping costs associated with your order will be invoiced per order, that is, if you order more than one item, you will only pay the shipping costs once. However, holji ® reserves the right to split delivery of the order, for example, if a portion of the order is late or unavailable. In case we proceed with the division of the order, the customer will be notified, by email, of our intention. For this purpose, the e-mail address provided by the customer at the time of purchase will be used.
15.2. The cost of shipping can be offered.
15.3. Upon delivery, the Buyer must inspect the packaging and the products shipped in order to ascertain any damage. If the customer finds that the products are damaged, he must not accept delivery of the order.
15.4. The order is considered accepted if, after receiving the order, the Buyer does not return the order within the next 10 days.
16. Delivery Deadlines for orders
16.1. After your order is registered, the respective payment is confirmed and all parts of your order are available, holji ® commits itself to proceed with the shipment, observing the following delivery times:
16.2. Holji ® will not be responsible for non-compliance, or delays in the fulfillment, of any shipping obligation that has as a result of a force majeure event, that is, an event, act or omission, beyond its reasonable control.
17. Conditions applicable to Promotional Codes (discounts)
17.1. When used according to the established rules, a promotion code enables the user to enjoy a promotion / discount related to the purchase of a specific product or for a set of products, during the period indicated / associated with the promotional code / promotional campaign.
17.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer with the promotional code cannot upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.
17.3. The use of a promotional code is subject to only one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.
17.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.
17.5. Without prejudice to any other rights, holji ® reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the above mentioned assumptions.
17.6. The refund of the value of orders that benefit from a discount through a promotional code will be made through a voucher, to be discounted in the online store within a maximum period of six months from the date of issue.
18. Validity of promotions or commercial campaigns
18.1. Promotional offers or commercial campaigns published on the website www.holji.com are only valid for the moment they are displayed on the website and in accordance with the conditions established, unless otherwise stated on the website.
18.2. In the case of return or exchange of items purchased within the scope of commercial campaigns or promotions, you will be credited or delivered only the amount you actually spent on the purchase of the part you intend to return or exchange.
19.1. Holji ® will only be responsible for the damages suffered by the Buyer in the event that such damages result from violations attributable to holji ® contractual obligations towards the Consumer (a) Fina ", or if the liability results from the applicable legal law.
19.2. If the Buyer has suffered damage related to the activity of the website, holji ®'s liability will be limited to: damage to holji ® products, reasonable and verifiable costs incurred by the Buyer due to the breach by holji ® of these General Conditions and Terms of sales.
19.3. Holji ® cannot be held responsible for damages suffered by third parties resulting from the use of any of our products. Holji ® cannot be held responsible for damages suffered by the Buyer as a result of improper use of our products.
19.4. Holji ® is not responsible for damages resulting from incorrect information on the website.
19.5. Holji ® declines all responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the products he intends to order.
20. Intellectual and Industrial Property
20.1. All texts, comments, works, illustrations, works and images reproduced or represented on the website www.holji.com are strictly reserved under the terms of copyright as well as intellectual property rights, for the whole world.
20.2. Accordingly and under the terms of the Intellectual Property Code, the use of information is authorized only training for private purposes, subject to contrary provisions including more restrictive provisions contained in that code.
20.3. Any reproduction or total or partial representation of the website www.holji.com, in whole or in part, of the elements included in it is strictly prohibited.
20.4. The corporate names, brands and distinctive signs reproduced on the website www.holji.com are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the holji ® trademark holder.
20.5. If the User intends to use information or materials from the website, he needs to obtain a prior written authorization and granted by holji ®
21. Applicable law
21.1. The present General Terms and Conditions of Sale and all emerging disputes related to these general conditions, including their validity, the use of the website www.holji.com or any purchase therein must be governed by law.
21.2. In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, holji ® and the Buyer undertake to endeavor to obtain a friendly solution, which is fair and appropriate, within a maximum period of 60 (sixty) days counted from the receipt of the communication addressed for this purpose by any of the parties involved.
22. Alteration of the General Sales Terms and Conditions of the holj ® online store
Holji ® has the right to change these General Conditions and Terms of Sale at any time. The Buyer is subject to the principles and terms in force at the time of his order, unless the law or the competent authority imposes any changes to them.